Customs & Import Tax Policy

1. General Tax Liability

• Typical Tax Exemption:  mascot price includes taxes. no other fees

2. Unexpected Tax Collection

• Reimbursement Process: If your order is unexpectedly subject to customs duties or taxes:
  1. Temporarily Pay the Charges: Please settle the fees directly with the carrier or customs authority to ensure delivery.
  2. Retain Documentation: Keep the original customs invoice, duty receipt, or any official tax notice specifying the charges.
  3. Submit for Reimbursement: Email the documentation to sale@buyamascot.com within 14 days of payment, along with your order number. We will reimburse the tax amount via your original payment method.

3. Exceptions & Limitations

• Eligibility: Reimbursement applies only to standard customs duties and taxes. Additional fees (e.g., storage charges, handling fees) are not covered.
• Non-Reimbursable Scenarios:
  • Orders refused due to tax obligations.
  • Taxes resulting from incorrect shipping addresses provided by the buyer.
  • Deliberate misdeclaration of product value or type by the buyer.

4. Proactive Tax Avoidance

• Threshold Compliance: We declare orders at their actual value to comply with customs regulations. To minimize tax risks:
  • Confirm your country’s tax exemption threshold before ordering.
  • Contact us for split-shipping options for large orders (available for bulk purchases).

5. Contact for Support