Terms & Conditions

1. Introduction

2. Product Information

• Accuracy: While we strive to provide accurate product descriptions, images, and pricing, errors may occur. We reserve the right to correct any inaccuracies and may cancel or modify orders affected by errors.
• Availability: Product availability is subject to change. In the event of stock unavailability, we will notify you and offer a refund or alternative product.

3. Orders and Payments

• Order Acceptance: Your order constitutes an offer to purchase. We will confirm acceptance via email, and the contract is formed upon our acceptance.
• Payment: We exclusively accept payments through PayPal, which supports major credit/debit cards. Custom orders require a 50% non - refundable deposit, with the remaining balance due before shipping. Ready - made items require full payment at checkout.
• Taxes and Fees: Prices do not include taxes, duties, or shipping fees. You are responsible for all applicable taxes, customs duties, and any other charges associated with your order.

4. Shipping and Delivery

• Shipping Times: Estimated shipping times are provided at checkout. However, we are not liable for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
• Delivery: We will deliver products to the shipping address you provide. It is your responsibility to ensure the accuracy of the address. If a product is returned due to an incorrect address, you will be responsible for additional shipping costs.

5. Returns and Refunds

• Ready - Made Items: You may return ready - made items within 7 days of receipt for a refund, provided the items are in their original condition, unused, and with all tags attached. Return shipping costs are your responsibility.
• Custom Items: Custom - designed mascots and products are non - refundable, as they are made to your specifications.
• Refund Process: Once we receive and inspect the returned item, we will process your refund within [X] business days to the original payment method.

6. Intellectual Property

• Our Rights: All content on our website, including product designs, images, text, and logos, is our intellectual property or the property of our licensors. You may not use, reproduce, or distribute this content without our prior written consent.
• Your Rights: By providing us with any content (such as design ideas for custom mascots), you grant us a non - exclusive, royalty - free license to use that content for the purpose of fulfilling your order.

7. Limitation of Liability

• Damages: To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
• Total Liability: Our total liability to you for any claim, whether in contract, tort, or otherwise, will not exceed the total amount you paid for the products giving rise to the claim.

8. Termination

9. Governing Law and Jurisdiction

10. Changes to these Terms

11. Contact Us

• Email: sale@buyamascot.com
• Address: 10734 Airport Rd, Longmont, CO 80503, USA